Complaints

Template – please have this checked by a solicitor and fill in the [bracketed] details before going live.

We want every customer to be happy. If something has gone wrong, tell us:

  • Email: [email]
  • Include your order number and what happened.

We will reply within [2 working days] and aim to sort it within [10 working days].

Report content

If you think any content shows someone under 18, or was shared without consent, use the Report this content link on the item. We take it down for checking straight away. You can also report illegal images to the Internet Watch Foundation at iwf.org.uk.